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Stompers reads steps from Apple Health on iPhone and Health Connect on Android. It needs permission to read your step data to keep your activity updated.

Open Stompers and go to Me, Settings, then Step syncing tutorial. If your steps still look wrong, go to Me, Settings, More options, then Sync max steps data.

Also make sure Stompers is updated to the latest version. If it still does not sync, go to Me, Settings, then Report incorrect steps to send a diagnostic report.

On iPhone, open the Health app, tap your profile icon, choose Apps, then Stompers and confirm step access is enabled. Also check iPhone Settings, Privacy and Security, Motion and Fitness, and make sure Fitness Tracking and Stompers are turned on.

On Android, open Stompers and go to Me, Settings, then Health Connect connection. In Health Connect, choose App permissions, Stompers, and allow access to Steps.

Android also needs a step provider, such as Samsung Health or Fitbit, to share its Steps data with Health Connect. Stompers cannot grant another app permission to share that data.

Small differences can happen while Stompers is waiting for the latest Apple Health data.

If the difference is large or does not correct after reopening the app, go to Me, Settings, then Report incorrect steps. Attach a screenshot from the Health app and send the diagnostic report; you do not need to enter the difference manually.

Stompers does not read steps directly from a watch or fitness-provider account. It reads step data from Apple Health on iPhone and Health Connect on Android.

Apple Watch normally writes its steps to Apple Health. Samsung Health, Fitbit, Garmin, and other providers must be configured to share Steps with Apple Health or Health Connect, and support depends on the provider.

If your provider's steps do not appear in Apple Health or Health Connect, Stompers cannot import them. Open the provider app, finish its sync, confirm the steps appear in the platform health app, then reopen Stompers.

Double-check your phone number and country code, then wait a minute before requesting another code.

If the code still does not arrive, contact support with your phone number, country code, cellular provider, device, and a screenshot of where you are stuck.

Some cellular providers have trouble processing authentication codes, so support may need those details to investigate.

If you need to change the phone number on your account, contact support with your Stompers username and the new phone number.

Support may need to help manually or advise you on the correct recovery path.

Use the same phone number or sign-in method you used when you created your Stompers account.

If Stompers looks like it made a new account, contact support with your old username, new username if one was created, phone number, and any screenshots that show the issue.

You can delete your Stompers account and associated data from inside the app. Go to the Me tab, open settings with the gear icon, then choose Delete account.

If you cannot access the app, request deletion from Stompers, LLC by using the email button below. Include your Stompers username and the phone number or sign-in email associated with the account so support can locate it. Never send a password or verification code.

Stompers will delete your account and associated account data, except information that must be retained for legal obligations as described in the Privacy Policy.

Deleting your Stompers account does not cancel an active Apple App Store or Google Play subscription. Cancel the subscription separately through the store where you purchased it.

Generally, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods.

Apple controls App Store refunds and billing decisions, so Stompers cannot issue refunds directly from support email.

If Apple asks for more context, contact support with your Stompers username, the date of the charge, and a screenshot of the Apple message so the team can help explain the issue clearly.

Subscriptions are managed by Apple from your iPhone settings or App Store account.

Open the App Store, tap your profile, choose Subscriptions, then select Stompers to manage or cancel your subscription.

Yes. Stompers is available for Android on Google Play.

If coins or an item are missing, fully close and reopen Stompers first.

If they still do not appear, contact support with your username, what you expected to receive, when it happened, and any screenshots or receipts. Support can review coin and item issues, but App Store payment refunds still go through Apple.

Items appear periodically. If there are no items nearby, new items should spawn after about 2 hours.

Daily games end at 9pm in your timezone so everyone has time to review the day's results.

If evening walks are not showing how you expect, contact support with your username and screenshots of the challenge.

The normal daily game ends at 9pm.

Competition end times cannot be changed from the standard daily schedule right now.

Apple starts billing when a trial converts into a paid subscription unless the subscription is canceled before the trial ends.

If you did not mean to continue, cancel the subscription in your Apple account and request a refund through Apple.

If Apple Health is not recording your steps, Stompers cannot sync them.

First confirm that your iPhone Health app is counting steps correctly. Once Apple Health is recording steps again, reopen Stompers and sync your steps.

Stompers reads Android steps from Health Connect, not directly from Samsung Health. Allowing Stompers to read steps does not automatically allow Samsung Health to share them with Health Connect.

In Samsung Health, open Settings, Health Connect, App permissions, then Samsung Health. Make sure sharing for Steps is allowed. Return to Samsung Health, open Sync with Samsung account, and tap Sync now.

In Health Connect, check Data and access for recent Steps data. If Samsung Health steps do not appear there, Stompers cannot import them yet. Once they appear, reopen Stompers and sync again.

First, open the Health app and take a screenshot that shows the step count that looks inaccurate.

In Stompers, go to Me, Settings, then Report incorrect steps. Choose the Health app screenshot and tap Send diagnostics.

You do not need to choose a date or enter a step count. Stompers automatically includes step samples, stored totals, source and device details, and games from the last seven days. Sending a report does not change your Stompers step count.

Leaderboards can change after the day ends if someone had not synced their latest steps yet and Stompers receives updated Apple Health data later.

If the final result still looks wrong after reopening the app, contact support with screenshots, your username, and the competition details.

Your daily Health total and a game score can cover different time ranges.

A game counts only steps inside its scoring window. When 24-hour mode is off, steps recorded after the game enters night mode can still appear in Apple Health, Health Connect, and your Stompers daily total without counting in that game.

Want eligible steps to keep counting after night mode? Super Stompers unlocks 24-hour mode so they can count until the game ends. In Stompers, open a game and tap Unlock 24-hour mode, or go to Me, Settings, then Get Super Stompers.

Reopen Stompers to sync eligible steps from the game's scoring window. Steps recorded outside that window will not be added to the game.

Leaderboards can temporarily look out of date if your steps have not synced yet or a friend has not opened Stompers recently.

If the leaderboard still looks wrong after reopening the app, contact support with your username and what you expected to see.

If you typed the wrong number during signup or login, try going back and entering the correct phone number with the right country code.

If you cannot get back to that step, contact support with your username, the wrong number if you know it, and the correct phone number.

First, make sure you are using the same sign-in method and phone number or Apple account you used when creating your Stompers account.

If you are still stuck, contact support and include your username, phone number or Apple sign-in email, and a screenshot of the error.

If you need help recovering an account, support may ask you to verify details tied to the account.

Helpful details include your username, full name, date of birth, phone number or sign-in provider, and names of friends on your Stompers account.

Username changes may require support help depending on your account state.

Contact support with your current username and the username you want to use.

Contact support before deleting anything so the team can look up both accounts.

Send your old username, new username, phone number, and the sign-in method you used on each account.

Use the friend or invite options inside Stompers to share your invite link with friends.

If an invite link is not working, ask your friend to open it on their iPhone and make sure Stompers is installed or updated.

Invite links work best when opened on an iPhone with the latest version of Stompers installed.

If the link still fails, send support the invite link, your username, and your friend's username if they have one.

Friend lists and rankings can look different when one account has not synced recently or when someone signs into a different account.

Ask everyone to update and reopen Stompers. If it still looks wrong, send support both usernames and screenshots from each phone.

Yes. Stompers is available for iPhone on the App Store.

Yes. Stompers friendships and competitions work across iOS and Android.

Your friend can download Stompers from Google Play, then open your invite link to join you.

Yes. Stompers friendships and competitions work across Android and iOS.

Your friend can download Stompers from the App Store, then open your invite link to join you.

You may be too far away from an item to pick it up.

If you have no power-ups, use the Get item button from the home screen.

The helmet icon means your Stomper is wearing the helmet.

Power-ups depend on the item, timing, and what is happening in the challenge when you use it.

If a power-up looked wrong, send support your username, your friend's username, the item used, and a screenshot or screen recording of the result.

Try updating Stompers, fully closing the app, and reopening it.

If the error keeps showing, send support your device model, iOS version, Stompers app version, and a screenshot of the error.

Rankings can move if final steps sync late from Apple Health or if a player opens Stompers after being offline.

Open Stompers before the challenge ends when possible, and contact support if the final winner still looks clearly wrong.

Some past results may not be visible everywhere in the app yet.

If you need help with a specific previous challenge, send support your username, the friend or group involved, and the date of the challenge.

Time zones can affect how daily steps and game results appear, especially when friends are in different time zones. Results are calculated relative to your own timezone, from 12:00am to 11:59pm.

If results look wrong, contact support with screenshots, usernames, and each player's timezone so the team can investigate.

Update Stompers from the App Store, restart your phone, then try opening the app again.

If it keeps crashing, contact support with your device model, iOS version, Stompers app version, and what you were doing right before the crash.

Make sure you are on the latest version of Stompers, then tap the three dots beside the photo and choose delete.

iOS controls how often widgets refresh, so updates may not appear instantly.

Open Stompers to refresh your latest activity, then check the widget again. If it still looks stuck, remove and re-add the widget.

Send support a short description of what happened, what you expected to happen, and any screenshots or screen recordings that show the issue.

Please include your Stompers username, device model, iOS version, and app version if you can.