10 answers
Stompers reads steps from Apple Health on iPhone and Health Connect on Android. It needs permission to read your step data to keep your activity updated.
Open Stompers and go to Me, Settings, then Step syncing tutorial. If your steps still look wrong, go to Me, Settings, More options, then Sync max steps data.
Also make sure Stompers is updated to the latest version. If it still does not sync, go to Me, Settings, then Report incorrect steps to send a diagnostic report.
On iPhone, open the Health app, tap your profile icon, choose Apps, then Stompers and confirm step access is enabled. Also check iPhone Settings, Privacy and Security, Motion and Fitness, and make sure Fitness Tracking and Stompers are turned on.
On Android, open Stompers and go to Me, Settings, then Health Connect connection. In Health Connect, choose App permissions, Stompers, and allow access to Steps.
Android also needs a step provider, such as Samsung Health or Fitbit, to share its Steps data with Health Connect. Stompers cannot grant another app permission to share that data.
Small differences can happen while Stompers is waiting for the latest Apple Health data.
If the difference is large or does not correct after reopening the app, go to Me, Settings, then Report incorrect steps. Attach a screenshot from the Health app and send the diagnostic report; you do not need to enter the difference manually.
Stompers does not read steps directly from a watch or fitness-provider account. It reads step data from Apple Health on iPhone and Health Connect on Android.
Apple Watch normally writes its steps to Apple Health. Samsung Health, Fitbit, Garmin, and other providers must be configured to share Steps with Apple Health or Health Connect, and support depends on the provider.
If your provider's steps do not appear in Apple Health or Health Connect, Stompers cannot import them. Open the provider app, finish its sync, confirm the steps appear in the platform health app, then reopen Stompers.
If Apple Health is not recording your steps, Stompers cannot sync them.
First confirm that your iPhone Health app is counting steps correctly. Once Apple Health is recording steps again, reopen Stompers and sync your steps.
Stompers reads Android steps from Health Connect, not directly from Samsung Health. Allowing Stompers to read steps does not automatically allow Samsung Health to share them with Health Connect.
In Samsung Health, open Settings, Health Connect, App permissions, then Samsung Health. Make sure sharing for Steps is allowed. Return to Samsung Health, open Sync with Samsung account, and tap Sync now.
In Health Connect, check Data and access for recent Steps data. If Samsung Health steps do not appear there, Stompers cannot import them yet. Once they appear, reopen Stompers and sync again.
First, open the Health app and take a screenshot that shows the step count that looks inaccurate.
In Stompers, go to Me, Settings, then Report incorrect steps. Choose the Health app screenshot and tap Send diagnostics.
You do not need to choose a date or enter a step count. Stompers automatically includes step samples, stored totals, source and device details, and games from the last seven days. Sending a report does not change your Stompers step count.
Leaderboards can change after the day ends if someone had not synced their latest steps yet and Stompers receives updated Apple Health data later.
If the final result still looks wrong after reopening the app, contact support with screenshots, your username, and the competition details.
Your daily Health total and a game score can cover different time ranges.
A game counts only steps inside its scoring window. When 24-hour mode is off, steps recorded after the game enters night mode can still appear in Apple Health, Health Connect, and your Stompers daily total without counting in that game.
Want eligible steps to keep counting after night mode? Super Stompers unlocks 24-hour mode so they can count until the game ends. In Stompers, open a game and tap Unlock 24-hour mode, or go to Me, Settings, then Get Super Stompers.
Reopen Stompers to sync eligible steps from the game's scoring window. Steps recorded outside that window will not be added to the game.
Leaderboards can temporarily look out of date if your steps have not synced yet or a friend has not opened Stompers recently.
If the leaderboard still looks wrong after reopening the app, contact support with your username and what you expected to see.
Still stuck?
If you opened this page from the app, your user ID, device, OS, and app version are included automatically. Otherwise, send your username and screenshots if the issue is account-specific.